Why are all my IPTV channels offline?

This usually indicates an account authentication issue. Re-enter your credentials in the app or contact support to verify account status.

How do I fix a black screen on IPTV?

Force-refresh your channel list, toggle hardware decoding off and on in player settings, and verify the stream is not temporarily offline by trying other channels.

Why is my IPTV audio out of sync?

Adjust the audio offset in your IPTV player settings (+/- 200ms). This is a player-side issue that does not require any change to your subscription.

My IPTV app keeps crashing -- what do I do?

Clear the app cache, update to the latest version and restart the streaming device. If crashing continues, uninstall and reinstall the app.

How do I contact Pro IPTV Nordic support?

Contact support at https://proiptvnordic.com/contact/ via WhatsApp or email. WhatsApp responses typically arrive within minutes. Support is available 24 hours a day.

IPTV Troubleshooting Guide: Fix the Most Common Streaming Issues

When your IPTV Nordic stream is not working as expected, a systematic troubleshooting approach resolves most issues within minutes. This guide walks through the diagnosis process for every common problem in the order that resolves them fastest.

The First Three Checks (Resolve 80% of Issues)

Internet connection is active: Open a web browser on the same device and load a website. If the browser cannot load pages, the internet connection is the issue.
Credentials are correctly entered: In your IPTV app, verify the server URL, username and password exactly match what was provided by support. Credentials are case-sensitive.
The app is fully updated: Check your device's app store for updates to your IPTV player. Outdated apps cause many playback issues.

Black Screen / No Video

Codec mismatch: Open player settings, disable hardware decoding and switch to software. Then re-enable -- this resets the decoder selection.
HDMI handshake issue: Turn the TV off completely (not standby), wait 10 seconds, turn on again.
Stream URL expired: Force-refresh your channel list in the app settings.
Channel temporarily offline: Try a different channel. If others work, the specific channel is temporarily unavailable.

Buffering and Freezing

Run a speed test on the streaming device -- ensure at least 15 Mbps is available
Switch from Wi-Fi to ethernet if possible
Close all background apps on the streaming device
Try a different stream quality version (HD instead of 4K)
Contact support if buffering continues on ethernet with adequate speed

Audio Problems

No audio: Check TV and app volume. Verify TV is not set to a Surround Sound output mode your setup does not support.
Audio out of sync: In your app's player settings, find the audio offset control and adjust by +/- 200ms.
Wrong audio track: During playback, open the player menu and select Audio Track.

EPG Not Loading

Verify the EPG URL in your app's settings matches what Pro IPTV Nordic provided
Force a manual EPG refresh
Allow 30 minutes for a full EPG download
Verify time zone is correctly set on your streaming device

App Crashes

Clear the app's cache: Settings -> Apps -> [App name] -> Storage -> Clear Cache
Fully uninstall and reinstall the app
Update the app via the app store
Restart the streaming device completely (full power cycle)

When to Contact Support

Contact Pro IPTV Nordic support immediately when all channels are offline simultaneously, specific channels have been unavailable for more than 2 hours, or your credentials stopped working. WhatsApp support typically resolves account and server-side issues within minutes.